Privacy policy

Crickmay Chartered Surveyors is committed to meeting all Data Protection obligations and ensuring the protection and security of all personal information.  Our Privacy Policy has been published to explain how we use personal information and outline the procedures which are in place to safeguard your privacy.

Crickmay Chartered Surveyors complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and is registered as a ‘Data Controller’ with the Information Commissioner’s Office (Reg. No. ZA158908).  We ensure that your personal data is processed fairly, kept safe and secure and retained for no longer than is necessary.

Should we ask you to provide any information by which you can be identified when attending an event, making an e-mail enquiry or visiting our website, or through a relationship with us, you can be assured that it will only be used in accordance with this privacy statement. This personal information may be shared with internal departments or with external parties involved in delivering our service to you.

You may decide you do not wish your personal information to be collected or shared, or may set conditions on our use of it.  In such cases we may not be able to provide the service you require, or may only be able to provide it in a limited way.  There are occasions where we have a statutory obligation to collect or use personal information.

1. The information we collect and how we use it

When you register for our service we need to know your name, postal address, e-mail address and telephone number.

We gather this information to allow us to process your registration and process any property or financial services enquiries you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with property particulars and financial services and to communicate with you on any matter relating to the conduct of your property or financial service enquiry or in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

Telephone calls may be monitored or recorded for training and compliance purposes.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to horsham@crickmay.co.uk

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to horsham@crickmay.co.uk.  We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to horsham@crickmay.co.uk.  

2. How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

Information security is one of our highest priorities at Crickmay, Chartered Surveyors. We limit access to personal information about you to those authorised employees and agents who need to know the information to provide products and services to you.
We maintain strict physical, electronic and procedural safeguards and we regularly review our security standards and procedures to protect against unauthorised access to personal information.

We also keep your information confidential. The internal procedures of Crickmay, Chartered Surveyors cover the storage, access and disclosure of your information.

3. Re-organisation or sale of business

If this business is re-organised, sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

4. Updating your details

If any of the information that you have provided to Crickmay Chartered Surveyors changes, for example if you change your e-mail address, name or payment details , please let us know the correct details by sending an e-mail to  horsham@crickmay.co.uk.  or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to horsham@crickmay.co.uk.   or by sending a letter to Crickmay, Chartered Surveyors at 22 London Road, Horsham, West Sussex RH12 1AY.

5. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We may also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

6. Data Protection

Crickmay Chartered Surveyors will use your personal information for administration, statistical analysis, marketing, credit scoring, security vetting, host mailing, list rental, customer services, profiling your purchasing preferences. We will disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future; if you do not want us to do this, you can opt out by sending an email to horsham@crickmay.co.uk.  

We may share your information with organisations who are our business partners. We or they may contact you by mail, telephone, SMS, fax or email to let you know about any goods, services or promotions which may be of interest to you. If you do not want us to do this you can opt out by sending an email to horsham@crickmay.co.uk 

7. Your rights under the protection law

As an individual you have a number of rights under the relevant data protection laws, including:

• The right to request from us access to your own personal information;
• The right to ask us not to process your personal data for direct marketing;
• The right to request any inaccurate information we hold about you is corrected;
• The right to request your information is deleted in certain circumstances;
• A right to request that we stop using your personal information for certain purposes;
• A request to request that decisions are not taken by wholly automated means.

These rights may be limited to certain defined circumstances and we may not be able to comply with your request. If you request to exercise these rights, we aim to respond to you within one month. We will not charge a fee for dealing with your request. If you wish to receive a copy of your personal data or exercise these rights, please write to Crickmay Ltd, 22 London Road, Horsham, West Sussex RH12 2EG.

Whilst we will always strive for excellent service, we recognise that you may not be happy with the way that we have handled your personal information. If you are dissatisfied with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact horsham@crickmay.co.uk and we will try to resolve any issues. However, you also have the right to complain to the Information Commissioner's Office, which is the statutory regulator for data protection law. Details of how to complain to the ICO can be found at https://ico.org.uk/concerns/.

8. How to contact Crickmay Chartered Surveyors

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to horsham@crickmay.co.uk.

This policy is effective January 2020.